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Terms and Conditions

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TERMS OF MEMBERSHIP FOR THE SCORE SURE MEMBERSHIP PROGRAMME (“AGREEMENT”)

THIS DOCUMENT SETS OUT BOTH THE TERMS AND CONDITIONS UNDER WHICH WE SUPPLY SERVICES TO MEMBERS OF THE MEMBERSHIP PROGRAMME.

ANY ENROLMENT TO THE MEMBERSHIP PROGRAMME IS ON THE FOLLOWING TERMS AND CONDITIONS WHICH GOVERN YOUR USE OF THE WEBSITE, THE PROGRAMME AND YOUR RELATIONSHIP WITH US. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY AFFECT YOUR RIGHTS AND LIABILITIES UNDER UK LAW. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT CONTINUE TO REGISTER FOR THE PROGRAMME OR USE THE WEBSITE.

IF YOU HAVE ANY QUESTIONS, CALL OUR CUSTOMER SERVICES TEAM ON 0161 315 0462 (CALLS ARE USUALLY FREE FROM LANDLINES AND MOBILES TO THIS NUMBER, BUT PLEASE ALWAYS CHECK WITH YOUR NETWORK PROVIDER) OR WRITE TO RHODES CONSULTANCY LIMITED, 28 HOPWOOD ROAD, MIDDLETON, MANCHESTER, ENGLAND, M24 6HY, UNITED KINGDOM.

WHEN WE SAY “WE”, “OUR” OR “US” IN THESE TERMS AND CONDITIONS, WE MEAN THE PROVIDER OF THE MEMBERSHIP PROGRAMME AS DETAILED BELOW

We are Rhodes Consultancy Limited, registered in England and Wales. Our registered office is: 28 Hopwood Road, Middleton, Manchester, England, M24 6HY, United Kingdom. Our Firm Reference number is: 13520048. Data Protection Register Entry number: ZB231828. Our telephone number is: 0161 315 0462, lines are open Monday – Friday 8:00am – 8.00pm, and Saturday 9:00am – 4:00pm excluding Bank Holidays in the United Kingdom.

If you have any questions or wish to make a complaint you can do so by contacting us using the details above or emailing us at: support@scoresure.co.uk. For more details about our complaints process click here.

  1. WHO YOU ARE AND GENERAL NOTICES TO YOU

1.1 You are a potential/actual member of the membership programme (called the “Programme”) as described in this document. Before you can access the Programme you must first enrol in the Programme (called “Membership”). This involves providing accurate and complete information including your name, email address and postal address, and the payment information for membership fees. Once you click on the “I Agree: Submit” (or similar) button, or you provide us with verbal consent you become enrolled as a member of the Programme (called a “Member”). Your Membership to the Programme will commence instantly and you can login and access your member benefits on the Programme Website. To access some of the Benefits you may be required to provide additional information, you will be advised of this at the time.

1.2 Access to the Programme is only available to over 18’s. As such, a Member must be an individual who is an adult (i.e. aged 18 and over) and has postal code in the United Kingdom.

1.3 A person who does not qualify as described in paragraph 1.2 is prohibited from becoming or being a Member. Any person who becomes a Member (or purports to do so), makes a statement, upon which we are entitled to rely, that that person is aged 18 years or older.

1.4 A person may not become a Member unless they are based in the United Kingdom (and in some cases this will exclude the Isle of Man and Channel Islands), as this is the area we service. A Member must have a postal address in the United Kingdom. Any person becoming a Member makes a statement, upon which we are entitled to rely, that, that person is, and will continue to be, based in the United Kingdom and that that person will supply a full postal address in the United Kingdom including a valid post code.

1.5 All communications from us will be sent via email to the email address that you provide to us or by SMS message. As such you agree that we can communicate with you by these methods. However, we reserve the right to send you communications via post if we are unable to contact you by any of the above methods (for example if your email address is incorrect or the SMS is returned undelivered).

1.6 All general notices from us to Members will be displayed on the Programme website (https://www.scoresure.co.uk/) (“Programme Website”) from time to time or sent by email or letter.

1.7 For information on our privacy practices please see our Privacy Policy which is set out in full on the Programme Website. We take privacy very seriously and aim to comply with all relevant provisions of UK data protection legislation. All personal information provided through this website or by email, such as Membership enrolment information or information necessary to complete the purchase of a product/benefit, will be handled in accordance with the Privacy Policy.

1.8 We record all phone calls to us. Our purpose is to keep a record of the instructions we have received, monitor quality standards, train our employees, and adhere to legal and regulatory requirements.

  1. ACCEPTANCE AND TERM OF MEMBERSHIP

2.1 You (or a Member) indicate acceptance of this Agreement and agree to pay any relevant charges by clicking the “I Agree: Submit” (or similar) button on the Programme enrolment page or by accepting any offer that may be provided by a Third Party affiliate or by providing your verbal consent in any sales call. Once this button is clicked (or verbal consent is given) there is a legally binding contract between the Member and us which consists of this Agreement, the Terms of Use and the Privacy Policy.

2.2 Your Membership will start from the earlier of the time that we provide you with your login details or send confirmation of your registration (by email, SMS or by post) and lasts until you terminate as detailed in paragraph 4 below.

2.3 We will collect the Monthly Fee of £34.99 for each Month from the payment card you nominate. Should this payment fail, we will attempt to take £34.99 at regular intervals until successful.

2.4 We will advise you of any changes to the Monthly Fee in advance, at least a Month before such changes take effect. If you do not wish to accept our proposed changes to the Monthly Fee, you should cancel your Subscription in accordance with section A4 before the end of the Month prior to the date on which we tell you such changes will take effect.

2.5 Please note that as you will be able to access the services of the Membership immediately you are agreeing that we can start providing you services before the end of the 14-day cooling off period. This may affect your right to cancel and request a full refund within this 14-day period, see paragraph 4.4 below also.

  1. MEMBERSHIP RENEWAL

3.1 Unless a Member notifies us that he/she wishes to terminate this Agreement (i.e. cancel his/her Membership) by following the instructions in paragraph 4, that Member’s Membership will be renewed automatically each month (“Renewal”) and that Member will be charged the Membership Fee, which will appear on that Member’s monthly billing statement.

3.2 The description that will appear on your card statement against each payment each month will be described in your welcome email or letter.

  1. TERMINATION OF MEMBERSHIP AND RIGHTS TO CANCEL

4.1 A Member may terminate this Agreement (i.e. cancel Membership) at any time by:

4.1.1. Calling us on 0161 315 0462; or

4.1.2 By notifying us in writing at: Rhodes Consultancy Limited, 28 Hopwood Road, Middleton, Manchester, England, M24 6HY, United Kingdom; or

4.1.3 by emailing us at: support@scoresure.co.uk.

4.2 We reserve the right to terminate this Agreement (i.e. cancel Membership) at any time and for any reason. If we do this, we will re-credit to the relevant Member’s account any sum deducted by us from the Member’s credit card/debit card in respect of any period of Membership for which the Member has paid but which the Member will not benefit from because we have terminated this Agreement (pro rata if necessary, in respect of time and payment). We will do this as soon as possible but in any event within 30 days of termination. We will not be obliged to offer any additional compensation for disappointment suffered or otherwise.

4.3 Termination of this Agreement (and cancellation of Membership) will be effective within 1 week of the receipt by us of the Member’s cancellation request or our notice to the Member.

4.4 Further, you have a right to cancel this Agreement, for any reason, within 14 days from the day after you entered into this Agreement with us (‘the cooling off period’). To exercise the right to cancel under this paragraph, you must inform us of your decision to cancel this Agreement by a clear statement in writing (e.g. a letter sent by post or email), by calling our Customer Service team on 0161 315 0462, or by using the Cancel button within the Website. Please note that as you are agreeing to us supplying the Services to you before the end of the 14 days you may lose your right to obtain a full refund when you cancel under this paragraph.

4.5 On termination:

4.5.1 If the termination is within the any free trial Promotional Period, then no Membership Fees will have been payable or will be payable by the Member, and no Membership Fees will be re-credited to the Member’s account;

4.5.2 If the termination is within the 14 days cooling off period, then the member is entitled to cancel without charge, and will be entitled to a full or partial refund of any membership charges incurred in this 14-day period depending upon the services already provided to the Member at the date of cancellation.

4.5.3 If the termination is at any time after a free trial Promotional Period, or there is no free trial Promotional Period, then you will not owe any further Membership Fees other than those Membership Fees that are already due (You will not be entitled to a refund of any past Membership Fees charged to your account); and

4.5.4 entitlement to access, make use of or benefit from Membership shall cease.

  1. MEMBERSHIP FEES AND CONTINUOUS PAYMENT AUTHORITY

5.1 When signing up to be a Member, you provide us with a continuous payment authority (“CPA”) so that we can collect repayments automatically from your bank account using the debit or credit card you nominate for this purpose.

5.2 A monthly Membership Fees is payable in advance, and this will be automatically charged at the end of any Promotional Period, at the start of Membership and on renewal of Membership by use of CPA.

5.3 If the attempt for the Membership Fee is unsuccessful, we shall use the CPA to make 15 further attempts in a period of 60 days beginning the day after the date that the Membership Fee for that month became due.

5.4 Throughout the period referred to in paragraph 5.3 your access to the Service may be suspended pending receipt of the Membership Fee.

5.5 The attempts set out in paragraph 5.3 will continue until payment for that month is received in full, or the limit of 15 attempts has been reached.

5.6 We will not be responsible for any fees or charges charged to you by your bank if you do not have sufficient funds or credit in your account to cover when we collect the Membership Fee.

5.7 Although you can contact your bank to cancel the CPA at any time, we advise that for the quickest resolution that you contact us to cancel the CPA by using the contact details found in paragraph 4.1 above. Please be aware that if you do cancel you will still owe any outstanding Membership Fees as agreed and your access to the Service will be terminated. Cancellation of this CPA will be effective from the date that we receive such notification.

5.8 We may increase the Membership Fee on 30 days’ notice on the Programme Website and by notice by email or letter to the Member. If you do not agree with any such change, you may terminate this Agreement under paragraph 4.1 before any such change takes effect.

  1. LIABILITIES

6.1  This paragraph 6 prevails over all other paragraphs and sets forth our entire Liability (as defined below), and your sole and exclusive remedies in respect of: a) the performance, non-performance, purported performance or delay in performance of the contract between us and the Member; or b) otherwise in relation to the contract between us and the Member or the entering into or performance of the contract between us and the Member; or c) a Member’s use of or participation in the Programme or any Benefits.

6.2 Neither of us shall be responsible for losses that result from our failure to comply with these Terms including, but not limited to, losses that fall into the following categories: (a) loss of income or revenue; (b) loss of actual or anticipated profit; (c) loss of business; (d) loss of anticipated savings; or (e) loss of data. However, this clause 6.2 shall not prevent claims for foreseeable loss of, or damage to, your physical property.

6.3 Our total Liability to you or any third party shall in no circumstances exceed, in aggregate, the lessor of (a) a sum equal to 12 months of Membership Fees stated on the enrolment website, or (b) Membership Fees actually paid by the Member to us in the 12-month period prior to any particular cause of action arising.

6.4 The limitation of Liability under paragraph 6.3 has effect in relation both to any Liability expressly provided in this Agreement and to any Liability arising by reason of the invalidity or unenforceability of any provision of this Agreement.

6.5 We shall have no liability to any Member for any failure of performance or any delay in performance that is caused by any event or circumstance beyond our control.

6.6 We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on the Programme Website or in other Programme hard copy materials. From time to time the Programme Website or other hard copy Programme materials may contain technical inaccuracies or typographical errors. Our liability howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

  1. THE SERVICE

7.1 Rhodes Consultancy Limited subscribers can access their Subscribers’ Area after purchase by using the email address they provided during the purchase process and the password they setup during the process.

7.2 When you log in to the member’s area, you will be prompted to allow Rhodes Consultancy Limited to access your social media accounts. You will be able to access your social media accounts, including Facebook, Instagram, Twitter, and LinkedIn.

7.3 To receive instant alerts, you need to ensure that your email address and phone number are correct and verified. Rhodes Consultancy Limited will send you alerts whenever your online social footprint changes.

7.4 Each time your social footprint is updated in the subscriber’s area, your score will be reflected automatically. You must be logged in to view your updated score. Both an SMS and an email notification will be sent to you when your score has been updated. For instant alerts, please make sure your email address and phone number are correct.

7.5 You may not transfer your rights or obligations under these Terms to another person without our written permission. Only then can you transfer your rights under the Contract.

7.6 The right and obligations that we have under the Contract may be transferred to another organisation, but the changes will not affect your rights or our obligations.

7.7 It is possible that we may engage someone else to perform all or part of our obligations under this contract on our behalf, provided that person is of reasonable competence to perform the undertaking. If we do this, we will notify you and provide you with the information about the person who will perform our obligations.

7.8 Rhodes Consultancy Limited is only available for domestic and private use. You agree that Rhodes Consultancy Limited will not be used for commercial, business, or resale purposes. We have no responsibility to you for any losses you might face in business because of Rhodes Consultancy Limited.

7.9 In regard to Rhodes Consultancy Limited, you are assured that it will be provided to you based on the Terms and with reasonable skill and care. However, it is not guaranteed that the Website or telephone support will always be available and will function seamlessly, but should any performance issues affect the Website or telephone support we will attempt to minimize any interruptions to the service and to restore it immediately.

7.9.1 We are not liable or responsible if we fail to perform our obligations under a Contract or if we fail to complete our obligations due to an Event Outside Our Control. A Failure to Provide Score Assist service, or a delay in the provision of any of our obligations under a Contract caused by an Event Outside Our Control will not expose us to liability or responsibility.

7.9.2 In the event that an Event Outside Our Control affects our performance of the Contract:

7.9.2.1 – we will take all reasonable steps to prevent and minimise any delay

7.9.2.2 – our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of the Rhodes Consultancy Limited service to you, we will resume performance of the Rhodes Consultancy Limited service as soon as the Event Outside Our Control is over

  1. CHANGES TO THESE TERMS

8.1 The Terms may be revised and amended from time to time based on market conditions, technological advances, changes in law, regulations or the requirements of a government or regulatory authority, or in response to enhancements or improvements to Rhodes Consultancy Limited. As long as any revision to these Terms accomplishes enhancements or improvements to Rhodes Consultancy Limited, you will never receive a lesser service than that described to you when the Subscription was purchased.

8.2 In the event that you do not agree to the revised Terms, you will have the option of cancelling your Contract and receiving a refund for any Monthly Fee you have paid during the Month in which the changes took effect.